Shipping policy

Shipping Policy

Thank you for shopping with Zodiacstore. We are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing Time

All orders are processed within 2–5 business days after your order is placed. Processing time may vary depending on product availability, order volume, and customization requirements.

Please note that processing time is separate from shipping time.

Shipping Time

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
United Kingdom: 7–15 business days
Australia: 7–20 business days
International Orders: 10–25 business days

Delivery times are estimates only and may vary due to customs delays, carrier issues, weather conditions, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your shipping destination and the items in your order. If we offer free shipping, it will be clearly displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–72 hours for tracking information to update.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [support@email.com]. We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.

Lost, Delayed, or Stolen Packages

Once a package is handed over to the shipping carrier, delivery is the carrier’s responsibility. We are not responsible for lost, delayed, or stolen packages marked as delivered by the carrier.

If your package is delayed or missing, we recommend contacting the shipping carrier directly using your tracking number. You may also contact us and we will do our best to assist you.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the product price or shipping cost.

We are not responsible for delays caused by customs processing.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us within 2 hours of placing your order at vothaihoakt@gmail.com

After this time, your order may already be in processing and changes or cancellations may not be possible.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and fulfillment location. You may receive multiple tracking numbers for one order.

If you have any questions about your order or shipping, please contact us at:

Email: vothaihoakt@gmail.com
Website: https://www.zodiacstore.site/